Troubleshooting

Things don't always go perfectly – and that's okay. Here's how to fix common issues fast.

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File Upload Errors

If your upload fails:

• Check that the file type is supported (PDF, DOCX, XLSX, CSV, TXT, PNG, JPG)
• Keep files under 5 MB
• Rename files with simple characters (avoid special symbols)

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Model Timeout

Sometimes models take too long to respond – especially with long or complex inputs. Try again or switch to a faster model in the Model Picker.

Tip: Long chats with large context may require trimming or refocusing your prompt.

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Session Reset

If your chat unexpectedly clears or reloads:

• Open your sidebar and reselect the last conversation
• If it's missing, check your workspace history
• Temporary chats can't be recovered – they're deleted by design

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Still Stuck?

Reach out via the Contact Form →. If you're unsure whether an issue is technical or account-related, include a short description and we'll route it to the right team. We can help troubleshoot account or technical issues.